We can get your order to you in a variety of ways:
Our Truck
Our delivery truck is the most cost effective way to get a delivery. To see if you are
in a delivery area click on the delivery schedules link to your left. The following information applies to our delivery
trucks only:
Order Minimums & Fees:
$450.00 (before tax & freight)
$350.00-$449.99 with
an additional $30.00 handling charge (before tax & freight)
$250.00-$349.99 with an additional $60.00 handling
charge (before tax & freight)
$150.00-$249.99 with an additional $90.00 handling charge (before tax & freight)
Orders below $150.00 will not be delivered on our truck. Please see UPS orders.
A freight charge is added to
every order delivered by our truck. Our current freight rate is 10%.
All orders shipped by Commerical
Carrier, UPS or picked up at our location have a 5% handling charge assessed.
We are currently required to collect
sales tax in the following states: GA (3%), NC (2%), & TN (8%). If you are tax exempt there are specific forms that we
need. Please contact us for more details.
To place an order for delivery by our truck, you will
need to fill out a new account application. Click on the link below to download the application in pdf format. You can fax
or scan and email the application to us. You can still place your order on our website, but you will need to get this application
to us before we can process your order.
New Account Application
United Parcel Service (UPS)
UPS orders are shipped
several times each week. Please allow 3-5 days for order processing (not including the actual shipping times). Orders must
be at least $50.00 or a $5.00 handling charge will be added.
Freight charges are assessed using the current UPS
rate chart for ground service. Since most of our packages are packaged in bulk, full UPS charges may not be available until
after your order is packaged and ready to ship. Our shopping cart provides an estimate of these charges, which is usually
close; however, on occasion the actual total may vary.
UPS orders that are greater than 200lbs qualify for a shipping
discount; however our shopping cart will not figure in that discount. For an estimate over 200lbs, please contact us
with your address and the approximate weight of your shipment.
Some items, such as those packed in glass or
items that are very bulky (ex. 50lb oats) cannot be shipped by UPS. Please check the item details to see if a product can
or cannot be shipped by UPS. If your order contains these items, we will out-of-stock them and ship the rest of your order
as is.
Natural and organic foods are a commodity; therefore our supply will fluctuate from time to time. We do
not have a backordering system so items that are not available at the time we process your order will be out-of-stocked. If
you would like your order held until all items are available for shipping (which could cause considerable delay in order processing),
please mention that when placing your order.
Fees assessed by UPS for incorrect address and shipping information
will be applied with an adjustment handling fee of $2.50 if the errors are not our fault, so please make sure you enter your
information carefully. UPS cannot be shipped to PO Boxes.
All orders are processed with a 5% surcharge on the invoice
amount.
Commerical Trucking
Orders that are outside of our
delivery area that are not shipped by UPS are shipped by 3rd party trucking companies. Orders over 400lbs usually get a better
shipping rate than UPS. We have worked out discount arrangements with several companies and can save you more than 60% over
the cost of arranging your own shipping.
Orders shipping by 3rd party carriers are shipped on two different schedules.
If you'd like to order at any time we can ship within 3-5 days. If you'd like to save even more money, you would need
to place your order on Delivery Route 6 (click here to see a schedule).
On Delivery Route 6, we take your order
on our truck to Nashville, TN, where we drop it off at a carrier terminal. This usually makes your shipping cheaper than having
us ship it directly from MI.
As with all our other delivery methods, there is a freight charge for orders shipping
on commercial carriers; however, we reduce it to 5% to help offset the cost of the commerical carrier.
To place an order for delivery by a commercial carrier, you will need to fill out a new account application. Click
on the link below to download the application in pdf format. You can fax or scan and email the application to us. You can
still place your order on our website, but you will need to get this application to us before we can process your order.
New Account Application
Customer Pickup
If you live or plan to be in Battle
Creek, MI you can pick your order up directly from us. The only charge for a pickup order is the cost of the products plus a
5% handling charge on the invoice total. Please place your order 1 week in advance to give us ample time to process
your order and have it on hand for you to pickup since most of the products are not stored at our retail outlet. While your
here you can browse our new retail outlet, which contains many items not listed in our catalog.
